Tag: trusting environment

EMPATHY & A CULTURE OF TRUST

When someone really listens to me, deeply understands me and acknowledges the pain I am experiencing, I begin to feel less upset and more capable of handling my emotions and difficulties. Feeling cared about, I am moved to share more. Caring is reflected in listening, and an empathic response is an effective strategy to show that we have listened. Reflective, empathic responses build trust.

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