Tag: listening

MORE THAN WORDS

“To be understood is a basic human desire. To know how to effectively listen and convey understanding is a key element in expressing love and care. Illuminating this principle, philosopher Paul Tillich once remarked that the first duty of love is to listen. Listening becomes especially important when we realize that as people we come together in community. A characteristic of genuine community is that conflicts and tensions are addressed, or communicated, in ways that enhance closeness and mutual understanding.”
David B. Wolf – Relationships That Work

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SERVICE THROUGH EMPATHIC LISTENING

The essence of these techniques and principles—such as empathy, effective attending behavior and appropriate silence—is to view the world from the other person’s perspective. Seeing the worldview of someone does not mean being in agreement with that view. We can be secure in our viewpoint while understanding another perspective. In fact, an internal sense of security naturally translates to an openness to other frames of reference.

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