With increasing prices in nearly every market, many employees are now being expected to work more, for less pay. It is clear to see that tensions in the workplace are growing rapidly in this demanding environment.

In this Fox News interview, David Wolf Ph.D gives tools and techniques that are immediately applicable in your life, to deal with workplace hostility and create a more pleasant, peaceful, and appreciative workplace environment.

Originally from CourierPostOnline.com • September 1, 2008

Written by Anita Bruzzese

Do you feel like no one at your workplace really listens or understands you?

If so, you’re not alone. And, if those feelings sometimes make you feel angry, depressed or frustrated, then you’re really not alone.

David Wolf, founder of the nonprofit Satvatove Institute (www.satvatove.com) in Florida, said that a lack of employee communication has led to many problems in the workplace, prompting many workers to feel that they have no control over what happens on the job. And that, he said, it what leads to so much unhappiness and dissatisfaction — not only at work, but at home.

“You have to decide: Is life happening to me or am I the author of my life?” said Wolf, a communications coach. “What is your perspective? Are you being responsible for what happens, or are you just being tossed by the waves?”

He stresses that no matter what the situation at work, we can “claim our power.”

“That means that no matter how someone might be behaving at work, we can choose how to respond,” he said.

For example, instead of getting stressed and angry when a co-worker is late with a project, you can choose to be more patient, or you can choose to admit that you’re angry, but to express it in a healthy way. (”I’m angry that the report is late. I need you to honor your commitments so that I don’t fall behind in my work.”)

Further, Wolf said our workplace stress and frustrations could be eased by spending more time seeing a situation from another perspective. One way to do that is by writing three different viewpoints of a situation at work that was tough. By putting yourself in someone else’s shoes, you can gain a greater understanding of how you could have reacted differently, he said.

Wolf also urges workers to spend more time with face-to-face interactions, rather than relying on e-mail or instant messaging.

“I’m not blaming technology for communication problems, but I do think it creates a barrier,” he said. “Half of what we understand from someone else comes from nonverbal communications. Even if you’re writing an old-fashioned letter, you take the time to dispassionately choose your words to convey your emotions. But with e-mail and texting, it’s the worst of both worlds — you’re missing nonverbal cues and you’re responding spontaneously, without carefully choosing your words. It can cause a lot of miscommunication.”

Wolf said it’s also important for employees to focus on what they can do to improve communications with others in order to make themselves feel more in control of job situations. Some workers, he said, fall into the “I’m a victim” trap, which can not only make them ineffective and unproductive, but bug the heck out of other people.

He is quick to point out, however, that being a victim and being victimized are two different things.

“If your house is burglarized, then that is wrong and unfair and you may feel angry or hurt. That’s being victimized. But if five years go by and you’re still complaining bitterly about how the burglar ruined your life, then you’re being a victim,” he said.

“You can’t change the past, but you can decide how you will deal with it,” Wolf said. “Some people stay in a place of bitterness and resentment because they get something out of it. They may complain and gripe and hang on to the resentment rather than change. They would rather do that than risk failure.”

Wolf, author of “Relationships That Work: The Power of Conscious Living,” (Mandala Publishing, $14.95) said that by changing the “lens” with which we look at our jobs, our colleagues and our bosses, we can change our perspective. And that, he said, is what can lead to great happiness, fulfillment and contentment in all areas of our lives.

“Understanding can be like air for us. When the wind is knocked out of us, we just want air. That’s all anyone wants, is some understanding,” he said. “If we do that for people, we can transform our workplace.”

Satvatove Institute is the personal development company in north Florida. Although we’ve conducted leadership, communication and transformation seminars in more than a dozen countries around the world, Satvatove is based in Alachua County, Florida. Since 1999 we’ve taught 23 Satvatove Foundational Seminars, and 10 Advanced Seminars in north central Florida. Seminar participants have travelled from all over the world to attend these Satvatove experiences in Florida, though mainly these courses serve people in the areas of Orlando, Tampa, Jacksonville, St. Petersburg, Tallahassee and Atlanta. Our next set of workshops will be in Gainesville, Florida, where we’ll be conducting the Foundational Course from July 11-13, 2008, and the Advanced Seminar from July 21-27, 2008. Thousands of people have significantly enriched their relationships, improved their communication capacity, and achieved greater life satisfaction through these unique and powerful Satvatove seminars. I will be very glad to see you there, and let me know if you have any questions about the Satvatove courses.

0% Action

The Satvatove approach to growth and transformation is founded in spiritual principles of personal development. Our spirit self has intrinsic ways of being. When we have clear intention, when we put consciousness in our result, then we are exhibiting these intrinsic traits of our spirit self.

We assert that to achieve a result is fully a function of intention, and zero percent dependent on action. Certainly, there may be an action toward the manifestation of our desired objective, though accomplishing the goal is not dependent on any particular action. If our intention is clear, the result will manifest in our lives, even when we meet with initial, temporary, failure. The power of intention will always actualize itself. No material impediment can prevent this actualization. Intention is founded in spirit, and spirit is superior to matter. With clear intention, we find a way to concretize the result. Implicit in the principle of clear intention is the idea that, “I might not know how it’s going to happen, but I’m certain it’s going to happen.”

Obstacles Consciousness

When we say to ourselves, “If I can overcome my obstacles, then I’ll achieve my goal,” we are living in ‘obstacle consciousness.’ These perceived obstacles might be our health, the need to acquire money, or an increase in self-confidence.

Consciousness In The Result

When our consciousness is situated in the power of our intention, then our consciousness will be in our result. We call this paradigm, ‘consciousness in the result.’ In this way of being, the result is already achieved. There are no obstacles to overcome. There may be considerations to handle as we manifest the result, but those considerations are not obstacles. These considerations are not obstacles, because even if we are temporarily blocked, we will always find a way to accomplish our goal. The accomplishment of our goal is not dependent on obstacles.

To illustrate this principle, I sometimes cite the example of A.C. Bhaktivedanta Swami, founder of a world-wide Vedic based spiritual movement. In 1965 he came to the United States from Vrndavana, India, practically penniless and in possession of some ancient Sanskrit literature that he had translated. His biography describes an event that occured shortly after his arrival in New York. He was seated on a bench when a resident asked him about his life. A. C. Bhaktivedanta Swami responded by describing-in the present tense-an international organization with more than a hundred centers, millions of published copies of dozens of books, and tens of thousands of active members and supporters. Though none of this was manifest, and he may have looked to be somewhat down and out, he spoke of his vision in the present tense:

“There are one hundred eight centers, farm communities, the expansive publication and distribution of books, and diverse projects.”

His consciousness was in the result, not in obstacles.

Obstacle consciousness would have said:

“If I’m healthy enough, then maybe I’ll do this project. If I can get enough money, then maybe I’ll open some centers. If people come forward to assist me, then I can start this project.”

As events unfolded, A.C. Bhaktivedanta Swami did encounter intense challenges on many dimensions. Still, due to the power of his intention, the vision described on the park bench materialized. Because of his clarity of purpose, nothing material could thwart the result.

The Supreme Power

Reflecting on these precepts we naturally reflect on the relationship between clear intention and the supreme power. Does clear intention imply that we, as spiritual entitiies with potency greater than any material obstacle, are omnipotent, with ultimate control?

Johann Wolfgang von Goethe effectively addresses the issue of the relationship between human beings, our power of intention, and God. Goethe writes, “…the moment one commits oneself, then providence moves too. All sorts of things occur to help one that would never have otherwise occured. A whole stream of events issues from the decision, raising in one’s favor all manner of unforseen incidents and meetings and material assistance which no man could have dreamed would come his way. Whatever you can do or dream you can, begin it. Boldness has genius, power, and magic in it. Begin it now.

Similarly, the Bhagavad-gita describes five factors in the accomplishment of all action. They are: the place of action, the performer, the senses, the endeavor, and-ulimately-providence.

Living With Integrity

As the performer, our responsibility is to be in spiritual consciousness. This includes states of being such as clear intention, and absorbing our consciousness in the result. Though this consciousness doesn’t guarantee achievment of our goal, it does insure that we are living with integrity as spiritual entities, and that we are situated to maximize the possibility that providence will act through us to manifest our goal.

If we think about how we might apply the principle of clear intention to our lives, we might feel intimidated. We might even feel that bringing this idea into our daily life is just something we cannot do. Actually, we can release our fear and apprehension if we realize a simple truth. This principle already operates-every day-in our lives.

What is My Intention?

If we want to know what our intention is regarding our economic situation, we simply need to look at our bank account. To understand our intention concerning our body weight, simply step on the scale. Similarly, we can apply this check to our relationships, our career, our spirituality, or any other area of our life. The universe reflects our intention.

At first, this realization might be discouraging. We can transform this despondency, however, into enthusiasm by realizing the miracle of consciously using our power of intention. Much of what we’ve created in our lives-to this point-might have been the result of unconscious intentions materializing in our lives. When we become aware of these unconscious choice’s we have made in our past, these formerly unconscious intentions now enter the realm of choice. By consciously choosing our intentions, we empower ourselves to create the lives we desire.

Whatever our most cherished vision may be, let us begin it now, with clear intention, and consciousness in the goal.

A Sacred Place In Relationships

focus of the Satvatove programs are transformative communication skills that are valuable for anyone interested in excellence in interpersonal relations.

Utilization of such principles and techniques creates a sacred space in relationships. This provides an environment for clearing interpersonal barriers, and for powerful internal exploration and purification. In such a consciousness we are facilitated to courageously express all qualities of our being.

You-Me

Immediacy is an important interpersonal tool that provides valuable feedback and requires assertiveness. With immediacy, we engage in direct talk about our relationship with the person with whom we are speaking. Often in relationships we talk about things happening outside the relationship, and certainly there is a place for that. Willingness and skill to engage in “you-me” talk, direct talk about the relationship itself, is especially enriching and conducive for high- level interpersonal relating.

An immediacy statement could take the form of expressing about your experience and perception of the general state of the relationship. “We seem to really aggravate each other a lot. Maybe it will be helpful to talk about this.” “I am feeling uncomfortable that you seem to need my permission so much. I have allowed myself to assume the role of granting permission. I’m worried about this dynamic between us.” Psychologist Carl Rogers speaks about utilizing direct talk to effectively challenge a client. “…I recall a client with whom I began to realize I felt bored every time he came in…Because it was a persistent feeling I realized I would have to share it with him…So with a good deal of difficulty and some embarrassment, I said to him, ‘I don’t understand it myself, but when you start talking on and on about your problems in what seems to me a flat tone of voice, I find myself getting very bored.’

This was quite a jolt to him and he looked very unhappy. Then he began to talk about the way he talked and gradually he came to understand one of the reasons for the way he presented himself verbally. He said ‘You know, I think the reason I talk in such an uninteresting way is because I don’t think I have ever expected anyone to really hear me.’ We got along much better after that because I could remind him that I heard the same flatness in his voice I used to hear.”

The tool of immediacy can also be used to address what is happening on the spot. “You seem hesitant to talk with me.” “I’ve noticed that we seem to be dancing around the issues in this conversation.” “Just now, as I started to speak about my promotion, you folded your arms and looked down at the ground.

I’m wondering what message you are sending to me with that.”

Immediacy Statements Demand The Courage to be Genuine and Vulnerable

Immediacy statements demand the courage to be genuine and vulnerable. Also, they require competence in other communication tools, such as empathy, attending behavior, and “I” statements. In presenting expressions of immediacy we want to be tentative in our language, because our comments may touch on sensitive areas, and while the effect can be confrontative, we don’t want to be intimidating. Tentativeness can include phrasing such as “perhaps…”, “It seems to me…” and “It is my impression that…” Because of the challenging nature of immediacy, it is important that we ensure that we have built a level of trust, perhaps using tools such as reflective listening and open-ended questions, that can contain the use of immediacy. Otherwise, our attempt at this skill may be a roadblock. Effective use of immediacy entails awareness of what is happening in the relationship accompanied by sufficient psychological distance to empathically and assertively respond to uneasy patterns or moments.

When we share an immediacy statement, such as “I feel very respected by the way you’ve listened to me just now,” or “I’m feeling uneasy and tense with you, like maybe I said something that offended you,” we convey valuable feedback while exploring our relationship with another person. Immediacy not only shines light on our relationship, it also provides a perspective for the person to see patterns in other relationships. If I experience someone as manipulative, or mechanical, or amazingly inspirational, I may not be the only one in the person’s life who perceives him that way.

Immediacy is beneficial for diffusing tension or mistrust in relationships. “I feel my body getting tense in this talk with you, and you seem annoyed by anything I say. Yet, we’re both smiling as if everything’s okay.” “I sense that it’s still hard for you to trust me since I didn’t show up for that appointment we had two months ago.” Other uses for this relationship skill include directly handling attraction or repulsion between people, and addressing barriers to clear relationships. “There seems to be some indication that the fact that I earn more money even though you’ve been at the company longer, is causing us both to be uncomfortable with and avoid each other.”

Without the capacity for “you-me” talk, relationships become blocked, with the participants fearful to speak about, or even acknowledge, what is stifling expression. That which is bottled up may surface in forms such as hostilities and withdrawing. Here is an exercise to integrate immediacy and empathy.

Empathy and Immediacy Exercise:

Consider your relationships with three people in your life. Write down an immediacy concern that you believe this person might have with you. That is, if she or he were to share “you-me” talk with you, what do you think he or she might say? To do this requires that you enter the person’s world and empathically connect with what is happening for him, in relation to you. After you’ve done this, if you’re feeling adventurous, share with the person what you’ve written, and invite him to respond. Also, in reciprocation, you can encourage him to share what he thinks might be your immediacy concern with him.

Sharing of immediacy can be deeply rewarding, though also it can be delicate.

Therefore, I suggest that after each expression in this exercise, the listening partner mirrors back what the other shared, to ensure understanding and minimize the possibility of reactivity.

Personal and interpersonal development is founded on effective communication, and much of communication assumes the form of what we sometimes call “feedback”. In listening with empathy we implicitly send feedback that says “You matter. I am interested in you.” Our non-verbal communication is feedback for people around us. When we share an immediacy statement, such as “I feel very respected by the way you”ve listened to me just now,” or “I”m feeling uneasy and tense with you, like maybe I said something that offended you,” we convey valuable feedback while exploring our relationship with another person. Being assertive and utilizing the WIN (What happened; Inside feelings and thoughts; Needs and wants) strategy of communication sends feedback about acceptable boundaries. Sometimes we share feedback about what we experience may be hindering persons in their growth.

As we may experience in sharing feedback, creating fulfilling, satisfying relationships requires permitting the expression of lots of dissatisfaction. Consider the example of a water faucet that has not been used for years. When we first open the faucet, the stuff that comes out may be dirty and contaminated. After a while, though, clean, clear, tasty water flows. If we continued to block the muddy fluid, we would also block the desirable liquid. Similarly, preventing the expression of emotions that may be unpleasant, also impedes our experience of joy, power, connection and other qualities of the spiritual self.

Sometimes we may resist sharing our honest impressions due to concern or fear that persons will think we are criticizing them, and will be angry or reject us. In some circles it is believed that spiritualists do not criticize. When we picture a saintly person we certainly do not imagine a bitter faultfinder, gossiping and constantly maligning others. At the same time a policy claiming that good, humble, spiritually-minded people never criticize can be used to stifle honest, authentic expression, and to engender a culture of fear and repression in the name of spirituality.

The Nectar of Instruction, a book from 16th Century India, provides an interesting perspective on this subject. It explains that an advanced spiritualist is “completely devoid of the propensity to criticize others.” In material consciousness we have a tendency to want to criticize others, to minimize them so that we feel better about ourselves. This is the principle of envy. A true spiritualist has no such inclination. At the same time, a self-realized person is awake, alert, conscious. He does not deny his perceptions. He is keen to differentiate between reality and illusion, internally, interpersonally, and societally. If he chooses to share his perceptions, he does so assertively, with compassion, for the purpose of illumination and personal growth.

Of course, feedback is not necessarily criticism, though it could be received in that way. Suppose we hear comments from another person about ourself. Even if these comments seem completely inaccurate to us, we can appreciate the value in knowing that someone, perhaps representing many people, perceives us that way. With such information we can adjust our presentation, which is different than compromising our genuineness, so that the perception people have of us is consistent with what is inside. If the feedback we hear does strike a chord, perhaps causing us to react, then that may be an indication of an area for our personal growth. Even if the delivery of the feedback was not as caring and compassionate as we might have preferred, and even if we suspect that the comments significantly reflect on the other person’’s issues, still we can use the observations about us for self-realization.

For example, suppose I receive feedback that I am cold, aloof, and distant. Maybe I experience myself as warm, close, and connected. Still, it is very helpful to discover what I am acting in such a way that I am perceived as cold, distant, and aloof. With this information I get the opportunity to adjust my presentation so that people experience me in a way that is authentic and consistent with who I am. Or, perhaps such feedback resonates with me, and touches on an area where I know that I want to focus for self-improvement. This might involve identifying relationships in my life where I know I am being remote and withdrawn, recognizing that I want to change this, and committing to do so.

Accepting constructive feedback with an appreciative spirit, we are grateful that this person cared enough about us to be honest. Similarly, by our willingness to share honestly with people in our life, we give them the opportunity to respond honestly to us, to who we actually are. Otherwise, relationships degenerate to a pretentious exchange designed to maintain shallow, false facades, at the expense of vitality and the spiritual fulfillment that results from genuine reciprocation.

There is also directly appreciative feedback, where we share with each other about qualities and behaviors that inspire and move us. In sharing appreciative comments it is especially enriching to be concrete, to specifically state what it is about the other person that we value and admire. For example, “You gave a good class” is not particularly concrete. In fact, it could be considered to be a judgment. Although it may be regarded as a positive judgment, it still may be a barrier to communication, just as negative judgments often are. This sort of compliment does not provide the receiver with as full an experience and understanding of thankfulness as a statement such as “When you spoke about and demonstrated empathy, and about people not caring what we know till they know that we care, and about the power of completely entering the world of another person, I sensed possibilities open up for me, and felt so hopeful and grateful to be alive. I teach high school students, and this workshop has provided me so many exciting tools and principles to enhance my service to my students.” With such a statement the receiver clearly knows what he did that was appreciated, and how the person felt as a result.

Expressing appreciation in sattva guna means that our intention is to celebrate the life-enriching qualities of others, with no motive to manipulate or coerce, or fulfill some personal agenda. Genuine thankfulness is never superficial flattery, as it emanates from a truly compassionate heart. Such sattvic gratitude is a cornerstone of spiritual life. Research has demonstrated that an attitude of gratitude is a key element of a fulfilled life. Philosopher Sam Keen wrote, “The more you become a connoisseur of gratitude, the less you are the victim of resentment, depression, and despair… The sense of gratitude produces true spiritual alchemy, makes us magnanimous- large souled.” Practicing gratitude, intentionally being thankful, transforms how we view and experience the world. It infuses us with power to convert our most challenging times into sources of meaning and inspiration. Consciously being grateful and expressing thankfulness connects us moment-to-moment with the spiritual self’’s sense of vitality and discovery. In giving thanks we responsibly participate in the celebration and experience of life.

Receiving appreciation is also a wonderful opportunity to give to people. It is a chance to recognize that we contribute to joy and well-being, that we can be an instrument for the supreme spirit to nurture the lives of others. To receive gratitude in a sattvic manner entails that we avoid snares such as feeling superior and arrogant, or denying that we are deserving, thereby depriving others of the fulfillment of having their appreciation gracefully received.

Here are some exercises for cultivating gratitude.

Exercise 1: Each day for the next month, list three blessings in your life.

Exercise 2: Using principles of responsible and concrete communication, express appreciation to three persons for whom you are grateful, and from whom you have been withholding your feelings of thankfulness.