In The Beginning Was The Word

Just as the supreme creates with the word, we too create our lives with our word. Self-reflection is a core principle in personal growth, and it can be especially illuminating to consider our relationship with our word. In the Vedic tradition there is a literature called Upadeshamrita, or The Nectar of Instruction. The book concludes with a depiction of the most elevated spiritual consciousness, and it starts with a description of the importance of effective management of our words, for anyone interested in spiritual progress.

In the transformative communication seminars that I conduct we ask participants to examine the effects of kept and broken agreements. Typically, experiences and feelings connected with violated agreements include hurt, embarrassment, anger, betrayal, confusion, lack of clarity, disappointment and feeling devalued. Agreements honored are usually related with experiences such as trust, gratitude, responsibility, fulfillment, security, clarity, and respect. The purpose of such examination is not to moralize about the importance of keeping our promises. It’s about realizing how our relationship with our word affects our experience of life.

In this regard I suggest that there aren’t big or small agreements. Consider, for example, that I say, “I’ll call you tomorrow,” and I don’t call. We may think, “It’s no big deal.” With respect to our relationship, however, will the consequences noted above be in effect? Probably they will. At some level, your trust for me will likely diminish, and our relationship will be less whole.

Commitment is essential for self-development. Without it, we’re likely not going to significantly expand our possibilities and comfort zone. When we make agreements, we’ll probably find that, despite our best efforts, we sometimes don’t follow through. A strategy for handling broken agreements with integrity is a valuable tool for restoring relationships.

The Five As

An effective approach is the “five As”, which are 1) Acknowledge, 2) Accept responsibility, 3) Account, 4) Apologize, and 5) Amend. “Acknowledge” means to recognize that we have a broken agreement, and to express this to the person whom we transgressed. Accepting responsibility, the second of the As, denotes realization that I responded in a particular way that caused me to not honor my word. The third A is Account. Expression of accountability consists of genuinely explaining what happened. Apology is the fourth A, and it’s noteworthy that it’s fourth, not first. Oftentimes we act like apology is the first and only step in effectively handling a broken agreement. “I’m sorry” can be more about my need to restore my image, than about sincerely reinstating the soundness of the relationship. Amend is the fifth A, and consists of actively redressing the situation.

A Culture Of Trust

‘Tis a season for making resolutions, when we consider things we can do to better our lives. This is a powerful opportunity to enhance the culture of trust in our relationships, and within ourselves. My proposal is that we invoke special awareness of the effects in our life and relationships when we make an agreement and keep it.

By Dawn Anfuso, Workwise
Article Launched: 08/06/2008 09:05:45 PM PDT

Years ago, while working at a fast-food restaurant, I witnessed a manager chase an employee around, yelling obscenities at him. Even at my young age and inexperience, I knew that wasn’t proper workplace behavior.

As the economy declines, and companies cut their work forces, this type of rage tends to manifest frequently among the workers “left behind.” They’re expected to do more for the same salary - with less job security, little hope for a raise and skyrocketing gas prices cutting into their earnings. It’s a recipe for frustration.

A 2008 study published in Human Resources Executive Online found that frustrated employees may represent 20 percent or more of the total work force.

When tension spreads in the workplace, so does the potential for hostility and desk rage. In fact, the National Institute for Occupational Safety and Health reports nearly half of American workers have faced yelling and verbal abuse on the job, and one in four workers have been driven to tears.

Communications expert David Wolf says few people know how to cope effectively with desk rage because they’ve never been taught simple techniques to deflect it.

Wolf, a life skills coach, a social worker and the author of “Relationships That Work: The Power of Conscious Living,” offers techniques to defuse workplace frustration:

When someone rages at you:

Stay emotionally neutral. Take a breath, keep your voice low and slow, and don’t take
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it personally. Don’t let fear or your own anger take hold.

Restate in your own words what you just heard. Don’t add judgments or interpretations.

Be a mirror. Each time he or she comes back at you, accurately reflect back what he or she just said. They’ll quickly see that you’re listening to them. Watch how this simple technique converts hostility into reasonable dialogue.

and understanding When you’re feeling rage:

Simply state the facts of what happened. Don’t interpret or analyze them. For example, say, “You agreed to be at work on time, and to call me if you were going to be late. Three days in the past week you arrived more than a half hour late - and one of those days we had a staff meeting at which I really needed your assistance.”

Use “I” statements to express how you feel. For example, “I am frustrated by this and feel disrespected.” Avoid “you” statements, such as “You made me angry.”

Finally, tell the person what you need or want, using “I” statements. You might say, “I want an assistant who is respectful and responsible. I need you to honor your agreements.”

Dawn Anfuso is a South Bay-based business writer and former managing editor of Workforce magazine. If you have workplace or job-search questions, email Dawn at dawnanfuso@ yahoo.com. Writers will remain anonymous.
http://www.dailybreeze.com/ci_10121247?IADID=Search-www.dailybreeze.com-www.dailybreeze.com

Below is an excerpt from a letter I wrote to a coaching client.

“With respect to ‘excellence’, I don’t regard this as something that is essentially expressed with some external result, though it could manifest that way. Excellence is a way of being. My perspective is that our responsibility is to live in correct principles, such as striving for excellence, empathy, assertiveness, be-do-have, clear intention, accountability and consciousness in the result. Living in those principles is itself success. We are not the Supreme Controller, and thus external results, in a sense, are not ultimately under our control. Living in alignment with principles of personal growth, we want to also cultivate healthy non-attachment from results. Such non-attachment is different from apathy. In non-attachment we give full effort, with deep caring.”

Written by David Wolf

An Uplifting, Purpose-Filled Spiritual Pursuit

Self-awareness moves us to choose life-enriching principles by which to live, some of which, such as Be-Do-Have, clear intention, and keeping agreements, have been described in previous articles. Spiritual principles for personal growth are universal, and thus, even if we are not able to articulate them, they are familiar, being inherent to our core being. Without actively applying these principles, we run the danger that our existence becomes a sort of animalistic struggle for survival, rather than an uplifting, purpose-filled spiritual pursuit.

What is Our Presentation to the World?

Each of us has a presentation to the world. Sometimes this presentation is authentic, where what is presented outside is consistent with what is happening inside. At other times our presentation is not genuine. We wear masks, facades.

Living From Choice

A spiritual principle of self-development is to live from choice, rather than from fear. Transforming our relationship with fear is an essential process of spiritual growth. Though fear may be present, instead of it being a cue to withdraw it becomes a signal to step forward and courageously take a risk. Sometimes we may put up masks from choice, such as deliberately responding that we are fine, although we don’t feel that way, because we simply don’t want to enter into conversation about our troubles. What we are addressing here is when we wear masks out of fear.

Masks take diverse forms, as varied as our personalities. There is the “happy” mask, where we want to be seen as a happy person, regardless of what may be going on inside. Being “strong” can be a mask, as can being “the class clown”, or “intellectual”. Playing the victim, or the “spiritualist”, or the helpless person, are other forms of facades.

What is Our Authentic Presentation to the World?

Of course, each of the types of masks listed above are not always masks. Each of us has a genuine happy and joyful side, an authentic intellectual way of being, a sense of humor, a strong side, a fragile side. It is when we feel we have to be a certain way, rather than choosing to be that way, that our authenticity is compromised. If I “have to” appear as “spiritual”, at the expense of acknowledging to the world, and perhaps to myself, desires or emotions that seem non-spiritual, then my spirituality is a mask and not a genuine disposition. If I feel I have to show myself as an intellectual, even at times when I would really like to drop that front and be playful, spontaneous, or emotionally expressive, then my intellectuality is a mask.

Are We Exhausted Yet?

Most of us spend much of our energy holding up masks, and pushing down experiences that we resist acknowledging. It is like holding a beach ball underwater, which requires a lot of effort to keep it down. After a while we become exhausted. A characteristic of readiness for spiritual growth is that we are exhausted with holding down our emotional beach ball. That is not how we want to spend our life energy any longer.

Living and Surviving

There is a distinction between living and surviving. Spiritually-based personal growth entails a commitment to living, rather than mere surviving. Surviving is reactive. We are in reaction to the beach ball. Holding our head above the surface, maybe putting on a smile, we show that we are in control. Actually, though, it is a pretense of control. Wherever the submerged ball moves, we move with it, not daring to allow it to be seen. It shifts here or there, and we follow. Who or what is in control? Even if we manage with great effort to keep it under, it is noticed.

Perhaps we conceal our rage, not knowing an acceptable means for its expression. But it comes out in different ways, like our irritability or loss of temper at petty things. It is similar with other components of our emotional beach ball, such as shame. Though we don’t want the world to see our sense of shame, or to recognize it ourselves, it drives our life, pervades our experience and relationships with feeling of inadequacy, of being inherently defective. It prevents us from fully sharing ourselves.

Strategies For Survival

A strategy for survival is to maintain the appearance of control. By doing this, the mask stays up, and the beach ball down. This is related to other strategies of survival, such as avoiding pain, looking good, and being right. “Looking good” means that we are invested in an appearance, rather than in being authentic. For each of us that inauthentic appearance has different forms, as explained in relation to our masks. For some of us looking good might mean showing ourselves as the strong helper. For some, looking good might mean “looking bad”, the rebel, the defiant person who doesn’t accept authority. Of course, blindly accepting authority is no virtue, though neither is indiscriminately resisting it.

“Being right” refers to a strategy where what becomes important is being right with another person, instead of genuinely being with another person. We get to be right, feel superior and self-righteous, at the expense of the closeness, understanding and intimacy we truly desire.

Strategies For Living

A life-enriching strategy conducive for the complete manifestation of our spiritual being is to participate fully in our lives, to give 100%. Not showing up fully for our own lives is at the core of self-sabotaging strategies. In fact, it is the foundation of repeating self-defeating cycles, because by not committing fully we restrict our potential to learn through experience. Acquiring wisdom involves granting ourselves the permission to make mistakes through which we learn.

A term like “experience fully” may evoke images of abandoning one’s intelligence or reason. Actually, to be fully present includes being completely available with all our faculties, including our mind and intelligence. Conscious living entails utilizing our intelligence to enrich and inform our experience. There is a distinction between employing mind and intelligence to enhance our complete contribution and presence, and using our analytical capacity as a barrier to experience. Making distinctions and judgments are a natural function of intelligence. Hiding behind those judgments is a survival strategy, borne of fear, that limits our growth, connection and experience.

Living in the Moment

Related to this, there is also an important distinction between living in the moment, and living for the moment. Living in the moment is being present, with all our qualities and capacities available. In the well known Indian scripture the Bhagavad-gita, Sri Krsna describes a person in this state as being free from lamentation about the past and hankering for the future. He is satisfied in the present. This is not the same as living for the moment, where we may whimsically abandon good sense for immediate gratification. Conscious, present living includes learning from the past, and planning for the future. In doing this, we don’t wallow in lamentation, nor do we brood in anxiety.

Giving ourselves fully to our experience is not the same as wallowing in distressing emotion. When we allow ourselves to fully experience, we feel clean, complete, resolved and ready for the next experience. To wallow in a feeling is a way of holding on to it, rather than letting it go by truly experiencing it completely.

To summarize, some common strategies for survival are being right, looking good, avoiding pain, maintaining the appearance of control, and hiding behind judgments. Life-enhancing strategies include participating fully in our lives, being courageous, suspending judgments, being vulnerable, and living with a sense of urgency.

Personal and interpersonal development is founded on effective communication, and much of communication assumes the form of what we sometimes call “feedback”. In listening with empathy we implicitly send feedback that says “You matter. I am interested in you.” Our non-verbal communication is feedback for people around us. When we share an immediacy statement, such as “I feel very respected by the way you”ve listened to me just now,” or “I”m feeling uneasy and tense with you, like maybe I said something that offended you,” we convey valuable feedback while exploring our relationship with another person. Being assertive and utilizing the WIN (What happened; Inside feelings and thoughts; Needs and wants) strategy of communication sends feedback about acceptable boundaries. Sometimes we share feedback about what we experience may be hindering persons in their growth.

As we may experience in sharing feedback, creating fulfilling, satisfying relationships requires permitting the expression of lots of dissatisfaction. Consider the example of a water faucet that has not been used for years. When we first open the faucet, the stuff that comes out may be dirty and contaminated. After a while, though, clean, clear, tasty water flows. If we continued to block the muddy fluid, we would also block the desirable liquid. Similarly, preventing the expression of emotions that may be unpleasant, also impedes our experience of joy, power, connection and other qualities of the spiritual self.

Sometimes we may resist sharing our honest impressions due to concern or fear that persons will think we are criticizing them, and will be angry or reject us. In some circles it is believed that spiritualists do not criticize. When we picture a saintly person we certainly do not imagine a bitter faultfinder, gossiping and constantly maligning others. At the same time a policy claiming that good, humble, spiritually-minded people never criticize can be used to stifle honest, authentic expression, and to engender a culture of fear and repression in the name of spirituality.

The Nectar of Instruction, a book from 16th Century India, provides an interesting perspective on this subject. It explains that an advanced spiritualist is “completely devoid of the propensity to criticize others.” In material consciousness we have a tendency to want to criticize others, to minimize them so that we feel better about ourselves. This is the principle of envy. A true spiritualist has no such inclination. At the same time, a self-realized person is awake, alert, conscious. He does not deny his perceptions. He is keen to differentiate between reality and illusion, internally, interpersonally, and societally. If he chooses to share his perceptions, he does so assertively, with compassion, for the purpose of illumination and personal growth.

Of course, feedback is not necessarily criticism, though it could be received in that way. Suppose we hear comments from another person about ourself. Even if these comments seem completely inaccurate to us, we can appreciate the value in knowing that someone, perhaps representing many people, perceives us that way. With such information we can adjust our presentation, which is different than compromising our genuineness, so that the perception people have of us is consistent with what is inside. If the feedback we hear does strike a chord, perhaps causing us to react, then that may be an indication of an area for our personal growth. Even if the delivery of the feedback was not as caring and compassionate as we might have preferred, and even if we suspect that the comments significantly reflect on the other person’’s issues, still we can use the observations about us for self-realization.

For example, suppose I receive feedback that I am cold, aloof, and distant. Maybe I experience myself as warm, close, and connected. Still, it is very helpful to discover what I am acting in such a way that I am perceived as cold, distant, and aloof. With this information I get the opportunity to adjust my presentation so that people experience me in a way that is authentic and consistent with who I am. Or, perhaps such feedback resonates with me, and touches on an area where I know that I want to focus for self-improvement. This might involve identifying relationships in my life where I know I am being remote and withdrawn, recognizing that I want to change this, and committing to do so.

Accepting constructive feedback with an appreciative spirit, we are grateful that this person cared enough about us to be honest. Similarly, by our willingness to share honestly with people in our life, we give them the opportunity to respond honestly to us, to who we actually are. Otherwise, relationships degenerate to a pretentious exchange designed to maintain shallow, false facades, at the expense of vitality and the spiritual fulfillment that results from genuine reciprocation.

There is also directly appreciative feedback, where we share with each other about qualities and behaviors that inspire and move us. In sharing appreciative comments it is especially enriching to be concrete, to specifically state what it is about the other person that we value and admire. For example, “You gave a good class” is not particularly concrete. In fact, it could be considered to be a judgment. Although it may be regarded as a positive judgment, it still may be a barrier to communication, just as negative judgments often are. This sort of compliment does not provide the receiver with as full an experience and understanding of thankfulness as a statement such as “When you spoke about and demonstrated empathy, and about people not caring what we know till they know that we care, and about the power of completely entering the world of another person, I sensed possibilities open up for me, and felt so hopeful and grateful to be alive. I teach high school students, and this workshop has provided me so many exciting tools and principles to enhance my service to my students.” With such a statement the receiver clearly knows what he did that was appreciated, and how the person felt as a result.

Expressing appreciation in sattva guna means that our intention is to celebrate the life-enriching qualities of others, with no motive to manipulate or coerce, or fulfill some personal agenda. Genuine thankfulness is never superficial flattery, as it emanates from a truly compassionate heart. Such sattvic gratitude is a cornerstone of spiritual life. Research has demonstrated that an attitude of gratitude is a key element of a fulfilled life. Philosopher Sam Keen wrote, “The more you become a connoisseur of gratitude, the less you are the victim of resentment, depression, and despair… The sense of gratitude produces true spiritual alchemy, makes us magnanimous- large souled.” Practicing gratitude, intentionally being thankful, transforms how we view and experience the world. It infuses us with power to convert our most challenging times into sources of meaning and inspiration. Consciously being grateful and expressing thankfulness connects us moment-to-moment with the spiritual self’’s sense of vitality and discovery. In giving thanks we responsibly participate in the celebration and experience of life.

Receiving appreciation is also a wonderful opportunity to give to people. It is a chance to recognize that we contribute to joy and well-being, that we can be an instrument for the supreme spirit to nurture the lives of others. To receive gratitude in a sattvic manner entails that we avoid snares such as feeling superior and arrogant, or denying that we are deserving, thereby depriving others of the fulfillment of having their appreciation gracefully received.

Here are some exercises for cultivating gratitude.

Exercise 1: Each day for the next month, list three blessings in your life.

Exercise 2: Using principles of responsible and concrete communication, express appreciation to three persons for whom you are grateful, and from whom you have been withholding your feelings of thankfulness.

Being Authentic Is A Key For Vibrant Living

For most of us, consistent authenticity involves conscious, courageous effort. It’s a challenge to recognize our deceptions and pretenses, and differentiate them from actual self-discovery. Each moment our integrity is connected with willingness to be authentic. Authenticity vitalizes our immediate experience, and also enriches the service legacy we create for others.

Willing To Be Uniquely Ourselves

The habit of authenticity makes us a distinction in the world, a human being willing to be uniquely ourselves. This isn’t about reactively differentiating ourselves, which is the flipside of following the crowd, but rather full and genuine expression of our spirit. This requires great intention, as social pressures tend towards conformity and conditioned behavior at the expense of honest realization of self.

Intention itself is a spiritually-based principle of personal growth. A fundamental characteristic of intention is clarity- to be completely clear on who we want to be, what we want to experience, and the actions and results that flow from that. In addition to clarity, fully believing that our intention is possible is also essential. A third element is readiness to accept what we say we want for our lives. We can ask ourselves to what extent are we actually prepared to receive the abundance and success of our intention manifesting. This could lead to productively addressing self-defeating beliefs connected with, for example, a sense of unworthiness. The totality of these elements- clarity, belief and acceptance- constitutes clear intention. Clear intention is firm, yet flexible to the indications and will of the divine. Lacking clear intention we are likely to live a life with a script written by others. Living from clear intention we are truly the authors of our life.

Such a life of distinction represents a standard to which others may aspire. Of course, endeavoring for authenticity for the purpose of being recognized as an inspiration for others could well be another strategy for the ego to seek approval. Still, we can appreciate that an effect of an authentic life is that it is inherently a service to others. In fact, we may be most inspiring to those who struggle with the same challenges we handled in our journey. For example, if our path to genuineness is characterized by transforming the needy, helpless script to an assertion of power, confidence and intelligence, then our willingness to be authentic is especially poignant for people playing out a similar script. Similarly, if our transformation is marked by creative expression where formerly there was dull routine, or vulnerability that was covered by bravado, or adventurous risk-taking in place of playing not to lose, we serve as a model for others immersed in those same life-draining, surviving instead of thriving, conversations.

In the Satvatove environment we speak about assertiveness. Assertiveness is founded in authenticity. We need to know who we are and be connected with our core in order to know who or what it is we are asserting. Otherwise, in the name of assertiveness we may be into yet another game.

In a life of distinction we assert and communicate from our being. Otherwise, we get caught up in doing and having, disconnected from being, searching externally for experiences such as satisfaction, power and beauty, that are inherent to our nature. We are human beings, not human doings. Being a distinction is not only personally fulfilling- it is also, from my perspective, an integral aspect of our responsibility as human beings.

In The Beginning Was The Word

Just as the supreme creates with his word, we too, as parts of the ultimate source, create our lives with our word. In the Vedic tradition there is a literature called Upadeshamrita, or The Nectar of Instruction. It is a short book, and concludes with a depiction of the most elevated spiritual consciousness. The initial sentence of The Nectar of Instruction describes the importance of controlling words, for anyone interested in spiritual progress.Throughout the Satvatove programs we have opportunity to be aware of our relationship with our word, and its effect on our life and relationships.

Exercise

Whether or not you’ve participated in the Foundational Seminar, I ask the readers to go through a process similar to an exercise in that course. Bring to mind a time when someone made an agreement with you, and broke that agreement, and afterwards you saw the person face-to-face. Connect with this experience. Write down two or three words describing what this experience was like. Next, bring to mind a time when someone made a commitment to you, and kept it, and afterwards you saw the person, in-person. Again, connect with this experience, and on a separate list write what that felt like. Now think of an example when you made an agreement with someone, and you broke it, and afterwards you saw that person, face-to-face. Connect inside, and write a few words describing that experience. Lastly, recall an instance when you made a commitment with someone and fulfilled it. What was that like? Write it down on a separate list.

Typically, the broken agreements lists include experiences and feelings such as hurt, embarrassment, anger, undependable, confused, unclear, devalued, and disappointed. In the agreements-kept column we characteristically find words such as trust, grateful, responsible, fulfilled, secure, clear, respected, and honored. The purpose here is not to moralize about the importance of keeping our promises. It’s simply about realizing how our relationship with our word affects our experience of life. When we violate our word, then, based on our experience, as evidenced by the lists we’ve generated, our confidence and trust in others tends to decrease, and feelings like resentment, distrust, and pain are predominant. And, when we honor our agreements, confidence and trust increases, and we tend to develop an experience and environment of appreciation, affection, and harmony.

No Big or Small Agreements

Connected with this conversation about the results of our relation with our word, I’d like to offer that there aren’t big or small agreements. Consider, for example, that I say, “I’ll call you tomorrow,” and I don’t call you tomorrow. We may think, “Well, it’s no big deal.” With respect to our relationship, however, will the consequences from the broken agreements list manifest? Probably they will. Probably, at some level, your trust for me will diminish, and our relationship will feel less clean than before.

Certainly, we could think of instances where a person breaks his agreement, and the consequences discussed above perhaps will not be in effect. Suppose you’ve agreed to be somewhere at 9 AM. You stop on the side of the road and save someone’s life, and arrive at your appointment at 10 AM. Did you keep your agreement? No, though perhaps in this exceptional instance the unpleasant consequences usually attending violated commitments will not be in effect, because you served an even higher principle. I assert, though, that the vast majority of the times that we transgress our word, harmful effects materialize. Rarely are our “good stories” for not honoring our agreements actually “good stories”, in the sense that our justifications don’t negate the adverse, destructive experiences.

Many of us carry in our subconscious an equation that looks like:

Keeping Agreement =

Not Keeping Agreement

+

A Good Story

And this formula has corollaries, such as:

Being on Time =

Not Being on Time

+

A Good Story

It’s not that one side of the equation is always greater than the other. Above we cited an example - stopping on the side of the road to save a life - where the “good story” side may actually be weightier. We’re claiming that the equation isn’t an equality, though usually, more than 99% of the time, respecting our word will create an experience of life and relationship that is much more satisfying than breaching our promise.

To Grow Entails Making Challenging Commitments And Honoring Them

If we’re not creating commitment in our life, it’s likely that we’re also not sufficiently stretching ourselves to expand our limits and possibilities. If we do give our agreement, we’ll probably find that, despite our best efforts, we sometimes don’t follow through. A strategy for handling broken agreements with integrity is also a valuable tool for spiritual transformation and restoring relationships.

The Five As

A strategy we use in the Satvatove community is the “five As.” The five As are 1) acknowledge, 2) accept responsibility, 3) account, 4) apologize, and 5) amend.

“Acknowledge” means to recognize that we have a broken agreement, and to express this to the person whom we transgressed. We’re not justifying, or defending, or rationalizing that we haven’t broken a commitment. Acknowledgement also consists of empathically understanding the pain, disappointment, loss of trust, and other emotions we have caused by violating our word. Accepting responsibility, the second of the As, denotes realization that I responded in a particular way - or neglected to respond in a particular way - that caused me to not honor my word. I’m not playing the blame game; I’m accepting responsibility, and expressing that to the person to whom I broke a commitment. The third A is Account. Expression of accountability consists of genuinely explaining what happened. “Explanation” does not mean “defense,” or “excuse,” or “justification.” This truthful explanation may sometimes be rewarding, such as the example where we save a life at the expense of keeping our word. More often, though, our explanations may be unflattering, such as explaining, “I spaced-out about our appointment because I was watching television,” or “I paid a few bills instead of timely paying my debt.”

Apology is the fourth A, and it’s important to note that it’s fourth, not first. Oftentimes we act like apology is the first and only step in effectively handling a broken agreement. “I’m sorry” can be more about my need to look good, to restore my image, than about sincerely expressing remorse and reinstating the soundness of the relationship. Even more, we can imprudently use “I apologize” as implicit permission to do the same thing again. Without acknowledging what we’ve done, accepting responsibility and honestly accounting for it, apology can be hollow. Following the first three As, apology is a natural step in managing broken commitments. Amend is the fifth A, and consists of doing what we’re able to redress the situation. We may approach the other party for ideas for remedial action.

Create a Culture of Trust

Through making and keeping agreements we grow and strengthen our relationships. Each of us can identify things we could do, things we should do, to better our lives. My proposal is that before we end our day today we each make a commitment, and keep it. It could be apparently large or small. The significant point is that by creating and fulfilling an agreement, we create a culture of trust, security and optimism.